Managed IT Support
Running a business in Uganda means your technology needs to work — every day, without fail. Cosarn Technologies provides reliable, contract-based managed IT support services for businesses, government agencies, healthcare organisations, schools, and NGOs across Uganda. From day-to-day helpdesk support to full IT infrastructure outsourcing, we act as your dedicated technology partner — keeping your systems running, your team productive, and your data secure around the clock.
Why Outsource Your IT Support to Cosarn?
Managing IT in-house is expensive, time-consuming, and difficult to scale. Outsourcing your IT support to Cosarn Technologies gives you access to a full team of experienced engineers at a fraction of the cost of hiring internally — with guaranteed response times and proactive monitoring.
- Predictable monthly costs with SLA-backed response times
- Access to a full team of engineers — not just one person
- Proactive monitoring prevents issues before they affect your business
We manage your servers, networks, hosting environments, and end-user devices on a contractual basis — handling everything from routine maintenance and security patches to emergency incident response. Our helpdesk is available Monday to Saturday, 8AM to 6PM, with remote support available for immediate issues and scheduled on-site visits for hardware and infrastructure work across Kampala and surrounding areas. We also offer staff augmentation — embedding dedicated developers, QA testers, database administrators, or project managers directly within your internal team when you need extra capacity without the cost of a permanent hire.
Our managed IT support covers helpdesk support, remote and on-site technical assistance, server and network administration, hardware troubleshooting, software updates, security patching, antivirus management, infrastructure monitoring, and IT asset management — all under a single monthly support agreement tailored to your organisation’s size and needs.
Yes. We provide both remote and on-site technical support across Kampala and surrounding areas including Wakiso, Mukono, and Entebbe. For clients outside Kampala, we offer scheduled on-site visits combined with remote support for day-to-day issues — ensuring your organisation always has access to professional IT assistance.
Absolutely. We take over management of your existing servers, network equipment, and hosting environments — starting with a full infrastructure audit to identify any existing issues, then providing ongoing administration, monitoring, and support under a managed services agreement. We work with both Windows Server and Linux environments.
Staff augmentation means we embed one or more of our engineers — developers, QA testers, database administrators, or project managers — directly within your internal team on a temporary or long-term basis. You get skilled technical capacity exactly when you need it, without the cost, time, and commitment of a full-time hire. This is ideal for organisations with a specific project deadline or a temporary skills gap.
